PROBLEM CLAUSE

Welcome to kitchenlyshop.com (“we”), our website. We strive to make your shopping experience simple and transparent. If you have any questions while browsing or purchasing, please find the answers below or contact us at any time through customer service.

1. How do I place an order?
   You can select the quantity directly on the product page and click “Add to Cart” or “Buy Now.” Please provide your accurate shipping address, contact information, and payment information during checkout.
2. What payment methods are supported?
   We accept the following payment methods:
   Credit/Debit Cards (Visa, MasterCard, American Express)
   PayPal
   Apple Pay, Google Pay (supported on some devices)
   All payments are processed through an encrypted platform to ensure your security.
3. How long does it take for my order to ship? How long does it take to receive it?
   We typically process orders within 1-3 business days.
   After shipping, you will receive an email with the tracking number. Delivery time varies depending on the destination, but typically arrives within 3-7 business days.
4. Which shipping company do you use? We partner with the following couriers:

USPS (United States Postal Service)

UPS

FedEx
The shipping method is automatically selected based on the shipping address and product type.

5. Are returns or exchanges possible?

Of course! We offer a hassle-free return and exchange service within 30 days, provided the product is unused and in its original packaging. If the product is damaged, shipped incorrectly, or has quality issues, please contact customer service within 7 days of receipt and we will arrange a replacement or refund. See our Return and Exchange Policy for details.

6. Are non-stick pans dishwasher-safe?

We recommend hand-washing your non-stick pans to extend their lifespan. While some models are dishwasher-safe, extended use may affect the coating. Please refer to the product page or packaging for instructions.

7. Are the cutting boards antibacterial?

Yes! Our cutting boards are made of food-grade material with antibacterial properties, are easy to clean, and suitable for everyday use.

8. Are the paring knives left-handed?

Our paring knives are designed to accommodate the grip of most left-handed and right-handed users.

9. How can I get an invoice or order details?

After placing your order, you will receive an automated confirmation email with order details. If you require a formal invoice, please contact our customer service team via email.

10. Is there a warranty on this cookware?
    We offer a warranty of up to 12 months on some of our products. If you discover any issues during normal use, please contact us immediately and we will address them promptly.

Thank you for choosing us and making cooking easier and more enjoyable!