RETURNS OR EXCHANGES

Welcome to kitchenlyshop.com! We’re committed to providing every customer with a secure and satisfying shopping experience. If you’re not satisfied with your purchase, we offer a convenient and transparent return and exchange service. Please read the policy details below carefully.

1. Return Period
   You may request a return or exchange within 30 days of receiving your product. Requests received after 30 days will not be accepted. Thank you for your understanding.
2. Returns and Exchanges
   We accept returns and exchanges in the following circumstances:
   Items received are damaged, scratched, or defective; Received the wrong item or model; Items are unused, unwashed, and in good packaging; Items still have their original accessories, tags, and instructions.
3. Returns and Exchanges Not Accepted
   Please note that we will not accept returns or exchanges in the following circumstances:
   Items that have been used or show visible signs of wear; Customer-inflicted damage (e.g., misuse or improper cleaning); Items clearly marked as “Final Sale” or “Clearance Sale”; Returns received after 30 days.
4. Exchange Instructions
   If you would like to exchange an item (e.g., model, color, or size), please specify the desired exchange information when requesting a return. We will ship a replacement item upon receipt of the original item. Exchange Processing Time: 3-5 business days after receiving the returned item.
5. Refund Methods
   Refunds will be issued to your original payment method (credit card, PayPal, etc.).
   Refund Processing Time: We process refunds within 3-7 business days after receiving the returned item, but bank refund processing time may vary depending on the issuing bank.
6. Return Shipping Policy
   If the return is due to product quality issues, wrong shipment, or other reasons attributable to us, we will cover the return shipping costs. If the return is for personal reasons (e.g., dislike or unconditional return), the customer is responsible for the return shipping costs.
7. How to Initiate a Return or Exchange
   Please follow the steps below:
   Contact our customer service team via email or by phone.
   Provide your order number, reason for return, and photos (if damaged).
   We will respond within 1-2 business days and provide the return address and instructions.
   Please ship the item back within 7 days.
8. Special Notes
   We recommend using a tracked shipping method for returns to prevent package loss.
   If the item you received was a gift, please provide the original order information for verification.
   Please do not return the item directly to the shipping warehouse. All returns must first be confirmed with customer service.

Thank you for choosing us! We value every customer’s satisfaction.
If you have any questions regarding returns or exchanges, please feel free to contact us and we will do our best to assist you.